Videos: 2020 Sector Insights

This series of  interviews captures learning and insight from executives across the human and community services sector in response to the crisis created by the Covid-19 pandemic:

David Moody provides insight to the current state of the sector in this engaging interview.  David highlights issues and opportunities in the sector as provider organisations grapple with National Disability Insurance Agency pricing issues and the challenges of a Covid-19 environment.

Blue Bike’s Founder and Board-Chair Daniel Muggeridge talks about highlights from the Sector Insight interviews he conducted over recent months, with a focus on coming out the other end of Covid-19. This is a time for modernisation, never let a good crisis go to waste!

Intech3 provide outsourced IT services, IT consulting, and project management to the community services and aged care sectors. Todd talks about his experience working with clients and running a business whilst in the midst of the Covid-19 pandemic.

The Brotherhood of St Laurence (BSL) has a vision of an Australia free of poverty. Conny talks about how we are all vulnerable as individuals, yet as a community we can feel good in knowing that we are all in this together. BSL is in a stronger position to support the community after working through a program of internal development.

Elizabeth Drozd talks about how AMCS has been impacted by operating in a Covid-19 environment, especially the human impact felt by staff and clients. After identifying innovations and diversifying services to respond to Covid, Elizabeth now sees those changes to their ways of working and operations, some may become permanent. Has your organisation had a similar experience?

In this second video interview featuring David Moody, he shares insights about opportunities in the sector such as greater use of technology and mobile devices, the potential for sector disruptors, and meeting the needs of the younger generation of clients and their families. 

Andrew Sherri talks about MCM providing a wide range of essential community services, a diversity that brings operational and managerial challenges. Andrew describes approaches to service delivery via remote channels, bringing innovation and creativity in response to the Covid-19 crisis.

Kate Johnson describes how MNDV provides support, care, and advice to people who have been diagnosed with motor neuron disease, as well as those around them impacted by the disease. Kate talks about MNDV’s approach to operating under the constraints of the Covid-19 pandemic. 

Simon Baird talks about the challenge and busy-ness of working through the Covid-19 pandemic. Access work across 15 sites in Victoria. Simon provides valuable insight from the experience of facing the Covid challenge, and where and how technology has helped continuity of service delivery and expanding into new markets.

Andrew Hilson joined Yarra Ranges Council along with several new executives shortly before the arrival of Covid-19. He relates the challenges of coming to grips with a new role, new team, and the need to maintain essential services at a time of crisis. Andrew highlights people rising to the challenge and leadership is being shown at all levels across the organisation.

Paul Ostrowski talks about Care Connect's aged-care clients, who are part of the group at most risk during the Covid-19 pandemic.  Care Connect have followed a principle-based framework that guides how they worked with partner organisations and clients - including frequent check-ins with their clients, building a stronger safety-net for clients impacted by isolation.